Road to success: #2 Road to quality

course description

The course is primarily open to practitioners who would like to improve the performance of their organizations, namely:

managers at all levels,
business owners, presidents, and directors,
anyone interested in new formulas for organizing work.

Currently available in Polish, English version in preparation.

what you gain?

During the course you will learn:

what is total quality management and how it differs from statistical quality control,
what the quality of a product or service is how it is measured,
what continuous improvement (Japanese kaizen) is and how to implement it (quality incubators),
how to make accurate decisions in the context of random phenomena, such as the randomness of the sales process, production or accidents,
how to manage order flow, quality and knowledge in a company using a process model.

additional information

Annual access to materials

24/7 access to the learning platform

International course completion certificate

course plan

module 1 | Total Quality Management (TQM)

Introduction

Introduction to the lecture
Duration: 7 min.

lesson 1

How did TQM originate? Edwards Deming
Duration: 13 min.

lesson 2

What is TQM?
Duration: 16 min.

lesson 3

The Doctrine of Quality – Three Principles
Duration: 21 min.

lesson 4

Striving for Excellence – A New Perspective on Quality
Duration: 18 min.

lesson 5

Abandon Toxic Management Methods
Duration: 29 min.

lesson 6

The Strategic Foundation
Duration: 20 min.

lesson 7

Management Schools that Developed from TQM
Duration: 27 min.

lesson 8

The Road to TQM
Duration: 17 min.

module 2 | Listen to the Voice of the Random Process

Introduction

Introduction to the lecture
Duration: 4 min.

lesson 1

What Are Random Processes?
Duration: 13 min.

lesson 2

Histograms of Random Processes
Duration: 12 min.

lesson 3

The Voice of the Random Process
Duration: 15 min.

lesson 4

Disturbances in the Random Process
Duration: 7 min.

lesson 5

Controlling Random Processes
Duration: 10 min.

lesson 6

“By Eye” Analysis
Duration: 10 min.

lesson 7

The Customer’s Voice vs. the Process Voice
Duration: 13 min.

lesson 8

Forced to Cheat
Duration: 15 min.

lesson 9

Revealing Hidden Disturbances
Duration: 10 min.

module 3 | Process-based organizational model

Introduction

Introduction to the lecture
Duration: 2 min.

lesson 1

How Did It Come About?
Duration: 12 min.

lesson 2

Knowledge and Quality Companies
Duration: 25 min.

lesson 3

Basics of the Process-Based Model
Duration: 14 min.

lesson 4

Flows Between Processes
Duration: 14 min.

lesson 5

Examples of Products-Tools and Their Quality Standards
Duration: 15 min.

lesson 6

Examples of (Less Obvious) Products and Their Quality Standards
Duration: 12 min.

lesson 7

Process Executors
Duration: 6 min.

lesson 8

Process Owners
Duration: 15 min.

trusted us

charity

We are a team of experts and practitioners and our experience teaches us that it is worth helping.
1/4 of the income from this course supports a charity of your choice – thank you for your help, together we can do more!

13.Klasa

We motivate young people to engage in project-based education outside the school curriculum.

dom seniora i juniora

We take care of older and younger people, creating common spaces for intergenerational integration.

trenujeMY

We support the healthy physical and joyful mental development of children and young people.

mali bracia Ubogich

We are friends of older people, we connect them with volunteers with whom they build real relationships.

Iskierka

We change the reality of children with cancer and their families for the better. We support and accompany them at every stage of going through the disease.

SODA

We organize sports and integration activities, promoting a healthy lifestyle.

Don't delay and add
right now new skills to your resources

745,00 zł

Net price per access per year

When you purchase this course, you will receive the presentation material used in the recording
for free

Buy for 745,00 zł net

Access per year

The gross price is 745,00 zł

Secure payment with Przelewy24

frequently asked questions

How do I receive the certificate

A certificate of completion is awarded when the course is 100% completed. This means that each module and lesson must be completed and marked as completed.

How to watch academy training videos

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